At Secrets Papagayo, it’s the people you encounter at various levels of customer service throughout your visit. Having visited several of the resorts in different companies they all have unique features. Secrets and other Dreams AM resorts suffer from comparison when it’s really not apples-to-apples. An apt metaphor for the entire experience where some things were consistently good, some elements found lacking but nothing awful. It took Josué Castro Elizondo of the Concierge team a week to respond to an email requesting some details. This is offered up front because we found a country and a resort with a 60% guest capacity and a similarly reduced staff presence. Primarily due to other regional countries’ covid protocols, CR seemed appropriate and affordable. Due to the pandemic, this year for the first time EVER we returned to Costa Rica for a third visit. $90 for two people for one hour.We’re traveled to various destinations in South and Central America, The Caribbean and/or Mexico during February-April, annually since 2006. We also rented jet skis from the resort staff. We also saw Hump Back whales and tons of dolphins. The beaches are clean and beautiful! We booked a deep sea fishing trip with some guys from Alex on the Beach (Carlos and Sebastian) That was one of the best days of my life! We caught 4 Mahi Mahi and brought some back to the resort and the staff and the Sea Side Grill cooked it up for us for lunch and dinner. The entertainment staff are a 10/10, they are amazing!! The bar staff are super friendly and make awesome drinks!! The shuttle folks are on it! You call them and they are at your room picking you up in no time! The only downfall to the resort in my opinion is the pools all close at 7pm. We stayed 6 nights! The staff at this resort makes you feel like royalty. I will 100% be going back to this resort in the future. Overall, it was a very intimate and romantic resort. We ate at the Italian restaurant twice during our stay. Lastly, my Husband and I had a wonderful meal in the Italian restaurant that was catered just for us! It was extremely good and the desert tray was fabulous. The staff even called me the next day to make sure I found it and asked how we were doing. The van drivers were also super nice and helpful (Even when I lost my phone and had to track it down- They drove everywhere for me). The van drivers were always prompt and we never had to wait hardly at all. But, really it was nothing to be nervous about. When we first got to the resort my Husband and I were nervous about all of the hills and riding the van everywhere. She made sure my Husband and I were having a great time and loved chatting with us! I even joined in on some of the games, dances, and exercises she lead. Also, Raquel was very sweet and wonderful as well. We also went snorkeling with "M" and had a blast! She even dove down and picked up a Star fish for us to look at and hold. I know some Spanish and she took the time to speak with me! That was a huge highlight for me since I get nervous to speak. We did not take any excursions because we wanted to really enjoy the resort and we did! We went Kayaking with "M" Merary and it was an excellent experience. My husband and I had a fantastic time at this resort! The staff really made our stay that much more enjoyable. The staff even called me the next day to make sure I found it and.
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